Refund Policy – Great IPTV
Thank you for choosing Great IPTV. We value your satisfaction and strive to provide the highest quality IPTV service. Please read our refund policy carefully before purchasing any subscription.
🔁 Refund Eligibility
Due to the nature of digital IPTV services, refunds are available only under the following circumstances:
- ⚠️ The IPTV service does not work after activation, and our technical team is unable to resolve the issue within 48 hours.
- 🛑 Duplicate payment. You accidentally purchased the same subscription twice.
- ✅ You contacted our support team within 24 hours of purchase and your subscription had not yet been activated.
❌ Non-Refundable Situations
Refunds will not be issued under the following conditions:
- ❌ The issue is caused by your internet connection, ISP, or an unsupported device.
- ❌ You changed your mind after your IPTV subscription was activated.
- ❌ You did not follow the installation or setup instructions correctly.
- ❌ You failed to provide the required MAC address, device information, or activation details.
- ❌ More than 30 days have passed since the purchase and the subscription has already been activated.
🕒 Refund Timeframe
If your refund request is approved, your refund will be processed within 3–7 business days using the original payment method used during your purchase.
📞 Contact Us
If you believe you qualify for a refund, please contact our support team and include the following information:
- ✓ Your Order ID
- ✓ Email Address or WhatsApp Number used during purchase
- ✓ A Brief Explanation of the Issue
Our support team is available 24/7 via WhatsApp and email to assist you.
Contact Support
Great IPTV reserves the right to refuse or deny any refund request if abuse, fraudulent activity, or violation of our Terms of Service is suspected.
Thank you for your understanding and for choosing Great IPTV.